Responsible Gaming
Gaming Should Be Entertainment
At Mystake, we believe gambling should only ever be viewed as a form of entertainment, not as a way to earn money or solve financial problems. It's important to gamble within your means and never chase losses. If you find yourself struggling to control your gambling, please reach out for help.
Age Verification
You must be at least 18 years of age (or the legal gambling age in your jurisdiction) to access and use Mystake. We are committed to preventing underage gambling and take age verification seriously. By using our site, you confirm that you meet these requirements.
Warning Signs of Problem Gambling
Please be aware of the following warning signs that may indicate a gambling problem:
- Chasing losses by gambling more to recover money you've lost
- Hiding your gambling activity from friends, family, or partners
- Gambling with money intended for bills, rent, food, or other essentials
- Feeling anxious, irritable, or restless when not gambling
- Gambling for longer periods or with larger amounts than intended
- Unsuccessful attempts to reduce or control gambling
- Neglecting work, school, hobbies, or relationships due to gambling
- Borrowing money to fund gambling activities
- Lying to others about the extent of your gambling
- Experiencing financial difficulties as a result of gambling
If you recognise any of these signs in yourself or someone else, it's time to seek help.
Self-Help Tools Available
Mystake provides several tools to help you stay in control of your gambling:
- Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit into your account
- Loss Limits: Control the maximum amount you're willing to lose over a set period
- Reality Checks: Receive regular reminders about how long you've been playing and how much you've wagered
- Session Limits: Set a maximum duration for each gaming session
- Self-Exclusion: Exclude yourself from your account for a period of time if you need a break
- Account Closure: Permanently close your account if you choose to stop gambling
Please contact our customer support team if you wish to activate any of these tools.
Support Organisations
If you or someone you know needs help with problem gambling, the following organisations provide free, confidential support:
United Kingdom
- GamCare: Free counselling and support for problem gambling. www.gamcare.org.uk
- GamStop: The National Self-Exclusion Scheme allowing you to exclude yourself from all online UK-regulated gambling operators. www.gamstop.co.uk
- Gamblers Anonymous: Peer support meetings and resources. www.gamblersanonymous.org.uk
- National Problem Gambling Clinic: NHS-funded specialist treatment service. www.cnwl.nhs.uk
Australia
- Gambling Help Online: Free counselling and self-help resources. www.gamblinghelponline.org.au
Canada
- Responsible Gambling Council: Information and support resources. www.responsiblegambling.org
United States
- National Council on Problem Gambling: Helpline and treatment referrals. www.ncpgambling.org
Germany
- Bundeszentrale für gesundheitliche Aufklärung (BZgA): Federal Centre for Health Education - gambling addiction support. www.bzga.de
If You Need Help
If you're struggling with gambling, please don't hesitate to reach out. Seeking help is a sign of strength, and many people have successfully overcome gambling problems with proper support. Contact one of the organisations listed above today—they offer free, confidential assistance.
Remember: You are not alone, and help is available.